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Getting Started with Tracertrak
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Iridium Extreme I9575
SPOT GEN3 / GEN4 / TRACE
RockFLEET
RockSTAR
SafeWorker App
Smartone C / Smartone Solar
Configuration
Preferences
Mapping
Alarms & Notifications
Check-ins
Messaging
Geofences
History & Reports
Help
Tracertrak Releases
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Optimizer
Halo Wi-Fi Extender
XGate
Pulsar Solutions (ex-Pivotel International)
Billing
Satellite Internet Management Service
Satellite Service Management
Iridium
Iridium GO
Inmarsat
IsatPhone
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Help Center
Tracertrak
Tracertrak
Getting Started with Tracertrak
Tracertrak Best Practices
Administration
Devices
inReach
Iridium Extreme I9575
SPOT GEN3 / GEN4 / TRACE
RockFLEET
RockSTAR
SafeWorker App
Smartone C / Smartone Solar
Configuration
Preferences
Mapping
Alarms & Notifications
Check-ins
Messaging
Geofences
History & Reports
Help
Tracertrak Releases
RedPort
Optimizer
Halo Wi-Fi Extender
XGate
Pulsar Solutions (ex-Pivotel International)
Billing
Satellite Internet Management Service
Satellite Service Management
Iridium
Iridium GO
Inmarsat
IsatPhone
Tracertrak
Asset management and worker safety solution, providing SOS, Help, Check-ins and Messaging.
Getting Started with Tracertrak
Two-Factor Authentication
What is Tracertrak?
How do I create a Tracertrak Account?
How do I login to Tracertrak?
What web browsers can be used to access the Tracertrak Console?
I have forgotten my password, how do I reset my password?
How do I configure my Tracertrak account?
How do I change the Tracertrak account name?
See more
Tracertrak Best Practices
How should I setup Tracertrak?
What is the best way to use Check-ins?
What else can I do in Tracertrak?
Administration
What does a Tracertrak Administrator do?
What role should I assign to a person?
How do I add a role?
How do I assign a role to a person?
What happens when I add a person to Tracertrak?
How do I migrate workers into people?
See more
Devices
How do I add a device to my Tracertrak account?
What devices are supported on Tracertrak?
How do I configure my Tracertrak device?
How do I suspend a device?
How do I un-suspend / reactivate a device?
Where can I find my devices identifier?
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inReach
How do I change the tracking interval for my inReach device?
What tracking intervals are available for my inReach package?
What's the difference between the inReach devices?
How do I register my inReach device with Tracertrak?
How do I update the firmware on my inReach device?
How do I reset my inReach device back to Factory Defaults?
See more
Iridium Extreme I9575
How do I register my Iridium Extreme 9575?
SPOT GEN3 / GEN4 / TRACE
What is a SPOT Gen4?
How do I use a SPOT device?
How do I update the firmware on my SPOT device?
RockFLEET
How do I update the firmware on my RockFLEET device?
What is the shelf life of the battery in a RockFLEET?
RockSTAR
What's the best way to charge a RockSTAR?
SafeWorker App
How do I register my SafeWorker App with Tracertrak?
Smartone C / Smartone Solar
What mounting options does the SmartOne Solar have?
Configuration
Why do I need a Profile?
How do I add a profile?
How do I allocate a profile to a device?
How do I add a person?
How do I allocate a person to a device?
How do I add a device group?
What device groups should I assign to a person?
See more
Preferences
How do I change my language preferences in Tracertrak?
Mapping
How do I search for the location history of devices and people on the Tracertrak Map?
Where do I find the Map Filter and Results Panel?
How do I set a default map?
What do all the different map icons mean?
How do I customise my device location icons on the map?
What do the map control buttons do?
How do I request an updated device location?
What does the Find Proximity To feature do?
How accurate are the street addresses displayed for a device location?
See more
Alarms & Notifications
How do Device Notifications work?
How do I manage alarms?
What is GEOS?
Why does a GEOS enabled Tracertrak account need so much personal information about users?
What happens when I press the SOS button?
What are Dynamic Alarm Recipients?
See more
Check-ins
What are Fixed Check-ins?
What are Flexible Check-ins?
What are all broadcasts check-ins?
What are the differences between Fixed, Flexible and All Broadcast check-ins?
Messaging
What is a Pivotel Number?
What SMS commands does Tracertrak accept?
How do I send a message to a device?
What is a device recipient address?
Geofences
What do the different geofence status symbols mean?
History & Reports
How do I integrate Tracertrak data into another system?
How do I access more information about a device broadcast?
Help
How can I get help with Tracertrak?
How do I contact Pivotel Customer Care?
Is Tracertrak ISO certified?
Tracertrak Definitions & Abbreviations
Tracertrak Releases
What's in the 2021 Q3 release?
What's in the 2021 Q2 release?
What's in the 2021 Q1 release?
What's in the 2020 Q4 release?
What's in the 2020-Q3 release?
What's in the 2020-Q2 release?
What's in the 2020-Q1 release?
See more