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      XGate Feature: Sub/Crew Accounts

      Learn how to quickly create and easily manage Sub-Accounts tied to your primary XGate account.

      Sub-Accounts is a solution for larger installations needing to provide email access to crew members, staff, or passengers. This is a cheaper, simpler alternative to licensing many primary XGate accounts. 

      Each primary XGate account may have an unlimited number of sub accounts. However Sub-Accounts are provided as an add-on service and are charged at an additional fee per sub account.

      Note: If you have yet not enabled Sub-Accounts on your primary XGate account, please reach out to us to purchase and license the needed number of sub-accounts. 


      How to Create New Sub/Crew Accounts:

      1. Navigate to "Options > Manage Sub Accounts". Screen Shot 2022-09-29 at 11.24.33 AM

      2. This will launch the Sub Account Management Window.Screen Shot 2022-09-29 at 11.24.48 AM

        1. Under "Accounts of type", select your primary account username to host the sub-account using the dropdown.
        2. Under "Welcome Text Mesg", you can create a welcome email for your new sub-account users. This step is REQUIRED for the local server to run when creating a new account. You can do this one of 2 ways:
          1. Type your desired welcome message directly in the field provided. 
          2. Create welcome message on your computer and save it as a .txt file. Then click the "..." button to select and upload your .txt file. Once uploaded, you can modify the message by clicking the "Edit" button.

        3. Click the "Add" button to create a new sub-account. A new window will appear where you can enter the desired username and password for your sub-account. Click "OK" in the new window to save.

          Screen Shot 2022-09-29 at 11.43.00 AM

          1. You can add as many sub-accounts as your license allows. New sub-accounts will appear on the list to the left. 

            Screen Shot 2022-09-29 at 11.43.14 AM

      Note: Sub-accounts created by a primary user will have an email address in the form of "PrimaryUsername+SubAccountName@gmn-usa.com" 


      How to Edit an Existing Sub/Crew Account      :

      1. Open the Sub-Account Management Window

      2. Select the account you would like to modify for the list on the left of the window.

      3. Click the "Edit" button.

      4. A new window will launch, and you can edit the account username or password.

      5. Click "OK" to save your changes.

      How to Delete Sub/Crew Accounts:

      1. Open the Sub-Account Management Window

      2. Select the account you would like to modify for the list on the left of the window.

      3. Click the "Delete" button.

      Warning: The "Delete ALL" button removes all sub-accounts bound to the primary user that appears in the "Account of type" field. 


      Other Tools:

      • If you have many sub-accounts to create, you can click "Import" and upload username/password pairs from a .csv file. Once your file has been uploaded, new accounts will appear in the list to the left. 

      • You can use the "Broadcast" button to enter a message that is emailed to every Sub-Account bound to the primary user that appears in the Account of Type box. Enter the message and select "OK" to send.