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Help Center

Pulsar Solutions (ex-Pivotel International)

Pulsar Solutions (ex-Pivotel International)

Pulsar satellite solutions knowledge base regarding satellite products, airtime plans and policies.

Can I change my postpaid annual plan if I am under contract?

Billing

SelfCare: Getting Started with Pulsar's Online Billing Platform

SelfCare: Password Update

SelfCare: Spend Alerts

Can I pay in advance?

SelfCare: How do I add payment information and setup auto payments?

Selfcare: I am trying to login, but we have not been set up for this service.

How do I understand the usage on my bill?

I have received my first invoice and the charge is more than I was expecting, why is this?

What is the difference between monthly and Annual postpaid plans?

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Satellite Internet Management Service

Pulsar Satellite Internet Data Management: How to Create a New Account

Pulsar Satellite Internet Data Management: How to Create Device Profiles

Satellite Service Management

How do I setup spend alerts?

What number should I dial for emergency services?

Why is the Service Agreement necessary for airtime?

What is the difference between Prepaid and Postpaid plans?

How can I reactivate my satellite phone?

How do I activate airtime?

How do I keep my local satellite phone when my service is inactive?

What is my phone number?

How do I make a satellite phone call?

How do I test my Pulsar satellite phone service free of charge?

Can I use my satellite phone around the world?

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